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Digital Pulse 2024
The last mile: the role of digital innovation in reshaping the delivery experience
What will you get from this report?
- Customer data about what impacts their decision to buy online
- Customer expectations regarding the delivery of their purchase/s
- Customer preferences for their returns experience
- Expert analysis and recommendations about how to use AI and other technologies to win at the doorstep
Consumers are now in the offence position, and delivery, aka the last mile, is the new battleground. Delivery companies and retailers can differentiate themselves and beat the competition if they win at the doorstep.
